Description détaillée du poste

Key Responsibilities

MONITOR SYSTEM ACTIVITIES

• Provides health surveillance and alarm reporting for passive and Active infrastructure utilizing Network Operations Centre (NOC) in line with O&M operations 24-hour roster.
• Monitors resolution of trouble tickets for passive and Active infrastructure.
• Provide initial remote investigation and diagnosis of incidents.
• Monitor the progress of all Incident Management tasks.
• Reclassify or escalate incidents to the appropriate support group for resolution where required
• Provide regular communication regarding the progress of incidents to all stakeholders.
• Performs post-resolution customer review to ensure that all work services are functioning properly and all incident documentation is complete.
• Prepare scheduled reports showing statistics of Incidents resolved/unresolved etc.
• Responsible for incident closure.

FAULT MANAGEMENT

• Opens and analyses trouble tickets isolating failures related to elements of the power passive infrastructure.
• Ensures all docket information is captured in activity log.
• Performs basic troubleshooting of power systems to isolate the trouble and take appropriate action to resolve.
• Allocates trouble tickets in line with laid down procedures maintenance.
• Escalates all customer impacting events to the appropriate internal support groups and contractors to ensure all customer SLAs and infrastructure MTTRs are met.
• Offers Tier I support in response to restoration of trouble tickets.
• Performs escalation and notification to keep management and other stakeholders informed during system outages.

REPORTS & RECORDS

• Ensures all relevant parties are notified of the results of the maintenance, fault management, and corrective maintenance activities
• Completes routine maintenance logs, activity logs, fault records and spare tracker within stipulated timelines.
• Submits the daily performance report to the Network Operations Manager.
• Ensures documents are available to all appropriate authorities to inspect.

Education

• Diploma/Degree in Computer Science, Information Technology, Electrical Engineering or Related Discipline.
• COSC passes or equivalent including Mathematics and Science.

Experience 

• Minimum of 2 years of NOC experience or similar environment
• Experience of diagnosing network and service issues, following them through to resolution.

Please apply via email to: careers@econet.bi or bring your application to HR department, clearly indicating the position being applied for in the subject area. Closing date for all applications is Friday, 14^th June 2024 at 5PM.

Please note only short listed applicants will be responded to.