Posté dans Offres d'emploi
Econet Wireless recrute
PTA Headquarters, Chausée Prince Louis Rwagasore, Kiriri, Bujumbura, Bujumbura Mairie, Burundi


Intitulé du poste:                                          
Network Operations Center (NOC) surveillance engineer
Catégorie du poste:                                      
Type de contrat:                                          
Niveau de formation:                                                
Minimum BAC
Niveau d'expérience:                                                  
Minimum 2 ans
Délai limite de dépot des dossiers:                                                
14 Juin 2024 2:00 am

Description détaillée du poste

Key Responsibilities


  • Provides health surveillance and alarm reporting for passive and Active infrastructure utilizing Network Operations Centre (NOC) in line with O&M operations 24-hour roster.
  • Monitors resolution of trouble tickets for passive and Active infrastructure.
  • Provide initial remote investigation and diagnosis of incidents.
  • Monitor the progress of all Incident Management tasks.
  • Reclassify or escalate incidents to the appropriate support group for resolution where required
  • Provide regular communication regarding the progress of incidents to all stakeholders.
  • Performs post-resolution customer review to ensure that all work services are functioning properly and all incident documentation is complete.
  • Prepare scheduled reports showing statistics of Incidents resolved/unresolved etc.
  • Responsible for incident closure.


  • Opens and analyses trouble tickets isolating failures related to elements of the power passive infrastructure.
  • Ensures all docket information is captured in activity log.
  • Performs basic troubleshooting of power systems to isolate the trouble and take appropriate action to resolve.
  • Allocates trouble tickets in line with laid down procedures maintenance.
  • Escalates all customer impacting events to the appropriate internal support groups and contractors to ensure all customer SLAs and infrastructure MTTRs are met.
  • Offers Tier I support in response to restoration of trouble tickets.
  • Performs escalation and notification to keep management and other stakeholders informed during system outages.


  • Ensures all relevant parties are notified of the results of the maintenance, fault management, and corrective maintenance activities
  • Completes routine maintenance logs, activity logs, fault records and spare tracker within stipulated timelines.
  • Submits the daily performance report to the Network Operations Manager.
  • Ensures documents are available to all appropriate authorities to inspect.


  • Diploma/Degree in Computer Science, Information Technology, Electrical Engineering or Related Discipline.
  • COSC passes or equivalent including Mathematics and Science.


  • Minimum of 2 years of NOC experience or similar environment
  • Experience of diagnosing network and service issues, following them through to resolution.

Please apply via email to: or bring your application to HR department, clearly indicating the position being applied for in the subject area. Closing date for all applications is Friday, 14th June 2024 at 5PM.


Please note only short listed applicants will be responded to.


Nom de l'entreprise:                                      
Econet Wireless
PTA Headquarters, Chausée Prince Louis Rwagasore, Kiriri, Bujumbura, Bujumbura Mairie, Burundi


PTA Headquarters, Chausée Prince Louis Rwagasore, Kiriri, Bujumbura, Bujumbura Mairie, Burundi
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