Description détaillée du poste

BUSINESS SUPPORT MANAGER

The Microfinance Business Support Manager provides strategic and operational leadership across multiple support functions. The role contributes to business growth, operational efficiency, innovation, and high-quality service delivery within Turame Community Finance S.A.

FULL JOB SUMMARY

The Business Support Manager provides strategic and operational leadership across multiple support functions, including Mobile Money, Marketing, Monitoring & Evaluation (M&E), Project Management, and other operational support services. This role ensures that these departments effectively contribute to business growth, operational efficiency, innovation, and high-quality service delivery within the institution.

RESPONSIBILITIES

Promote and fulfill the mission, method, and motivation of Turame Community Finance.

Spiritual Integration and Christian Witness

• Personally model Christian behavior to the staff in leadership style, resolution of issues, selection and development of staff, context-appropriate Christian witness with staff, and in setting and leading the spiritual agenda of the organization.
• Coordinate the creation and implementation of the Spiritual Integration Plan for the benefit of clients, staff, and other entities that the organization works with

Business Strategy & Performance Management

• Support the development and execution of institutional strategy and business plans.
• Drive portfolio growth, customer acquisition, and revenue diversification through digital and non-digital channels.
• Monitor overall performance across departments under this role using KPIs and dashboards.

Mobile Money & Digital Financial Services

• Lead the development and growth of mobile money and digital financial services (DFS).
• Oversee partnerships with telecom operators, fintechs, and payment service providers.
• Ensure integration of mobile channels with core microfinance operations (loan disbursement, repayments, savings).
• Work on the integration and monitoring of the Central Bank National Switch and Instant Payment System.
• Monitor transaction volumes, revenues, and system performance.
• Ensure compliance with digital finance regulations and security standards

Monitoring & Evaluation (M&E)

• Design and manage L, M&E frameworks for institutional performance and projects.
• Develop indicators, data collection tools, and reporting systems.
• Track operational, financial, and social performance indicators.
• Ensure timely and accurate reporting to management, donors, and stakeholders.
• Use data insights to improve decision-making and impact measurement

Project Management

• Lead planning, implementation, and monitoring of strategic projects.
• Ensure projects are delivered on time, within scope, and on budget.
• Coordinate cross-functional teams and stakeholders.
• Develop project proposals, work plans, and progress reports.
• Ensure compliance with project sponsors' requirements and standards

Marketing

• Develop and execute the annual marketing plan aligned with business objectives.
• Support market growth initiatives and customer acquisition strategies.
• Identify market opportunities, trends, and competitive intelligence.
• Manage marketing budgets and resource allocation.
• Protect and enhance the company's brand reputation.

Operations Support Services

• Oversee operational support functions to ensure efficiency across branches.
• Improve internal processes, systems, and workflows.
• Support the Business development team to manage projects with different Turame partners.
• Ensure service quality standards are maintained.
• Promote operational excellence and cost efficiency. Risk, Compliance & Governance
• Ensure all functions under the Business Support department to comply with internal policies and regulatory frameworks.
• Identify operational, financial, and digital risks and implement mitigation measures.
• Support audits and regulatory reporting.
• Strengthening internal controls across support functions Team Leadership & Capacity Building
• Supervise and mentor supervisees.
• Build a high-performance culture focused on accountability and innovation.
• Identify training needs and coordinate capacity-building initiatives.
• Promote collaboration across Business Support and Business Development departments

QUALIFICATIONS

• Personal commitment to Turame's 3M's – the mission, method, and motivation of Turame Community Finance. Bachelor's degree in business administration, Finance, Economics, Development Studies, or related field (Master's preferred).
• 5–10 years of experience in microfinance, banking, fintech, or development sector.
• Proven experience in at least two of the following: digital finance or project management.
• Experience managing multidisciplinary teams.
• Strong understanding of microfinance operations and financial inclusion.
• Excellent analytical and problem-solving skills
• Extreme flexibility and ability to cope with stressful situations and frustrations.
• Demonstrated desire to help people that have been brought low by war, poverty, or other circumstances regain hope, dignity, and ability to support themselves and their families.
• Creativity and ability to work with limited resources.
• Ability to relate to and motivate local staff effectively.
• Experience with Microsoft suite, T24, and other software packages, as required.
• Full professional working proficiency in spoken and written French and English

How to apply

Your application must include a cover letter, an updated CV, and a certified copy of your university degree or any other document demonstrating your qualifications.

Hard copies of applications may be sent to the following address: Director of Human Resources and Administration Turame Community Finance S.A. P.O. Box 2893; 33 Avenue de la Révolution Phone: +257 22 256 736 Bujumbura, Burundi.

OR send your application via email to the following address: recruitment@turame.com CLOSING DATE: Monday, August 10th, 2026, at 16h30