Description détaillée du poste

Position Title                          :  Information Technology Assistant

Duty Station                           :  Bujumbura, Burundi

Classification                          : General Service- G5

Vacancy number                    : S V N _ 2 0 2 4 _ B I 1 0 _ 2 2

Type of Appointment             : SST Special Short-Term contract – 6 months with possibility of extension

Estimated Start Date              : As soon as possible

Closing Date                             : 18  July  20 2 4

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non- governmental partners. IOM  is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates. Female candidates are strongly encouraged to apply.

United Nations, International Organization for Migration has a zero-tolerance against Sexual exploitation and Abuse (SEA) and sexual harassment (SH). Everyone is responsible for preventing sexual exploitation  and abuse (PSEA), and all UN personnel must adhere to the standards of conduct that preserve PSEA principles (both during work hours and outside work hours).  All selected candidates will, therefore, go through a safe hiring process.

Organizational Context and Scope:

Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the  Senior  ICT Assistant and in close coordination with the ICT Central Team, the incumbent will provide first and second- level technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and service-oriented approach.

FUNCTIONS/RESPONSIBILITIES:

1. Support the administration and monitoring of local services, systems, networks, and data; analyze and correct performance problems of network, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability; Ensure availability of information and systems with the proper management, monitoring, and troubleshooting of the backup system.
2. Provide end-user support and resolve all ICT issues timely and appropriately via email, telephone call, and/or in person; take ownership of users’ problems and be proactive when dealing with users’ issues and escalate to Global User Support (GUS) and supervisor when necessary and accordingly to identified priority levels.
3. Keep secure all IT components and timely patched, including applications, computers, network devices, CCTV systems, access controls, mobile phones, telephone systems, Administer and monitor systems and workstations supporting ICT-related tasks such as patch management, antimalware, disk encryption with Bitlocker, and secure and compliant configuration of computers and mobile phones with Intune;
4. Provide technical support to corporate applications and ICT standard software (e.g., Office365, SAP, Oracle, Migrant Applications, Internet security, Mobile Applications, Intune, and Bitlocker); applications.
5. Support the response with eventual security incidents affecting the local IT components, users, and application
6. Monitor the effective utilization of communication equipment and support technical requests, interacting with local and remote users to provide assistance and troubleshooting, including support with computers, applications, telephones, printers, scanners, PBX telephone systems, mobile phones, et
7. Assist with the monitoring and troubleshooting of workstations, LAN, and WAN equipment (g., Cisco Meraki, Cisco ASA Firewall, switches, Wi-Fi access points, Microsoft Intune, PBX telephone systems, and antimalware systems).
8. Provide end-user training both as a technical support person in general and as a trainer for corporate applications and business processes. Provide guidance and training to junior ICT colleagues as need
9. Produce and maintain relevant documentation and reference materials, including (but not limited to): ICT asset and software inventory, infrastructure diagrams, security documentation, et Recommend equipment and software replacements in a timely manner following the ICT asset lifecycle standards.
10. Participate in ensuring quality and continuous improvement measures following internal ICT Standards, Guidelines, Policies, and other frameworks (g., NIST).
11. Perform such other related duties as may be assigned. 

     

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    Education

     

    • Completed university degree in Computer Science, Information Technology, or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk / Service Desk role
    • Completed high school degree from an accredited academic institution, with five years of relevant professional experi
    • Microsoft Certification (MCP or above) in Windows Server 2019 or above and/or Active Directory is also preferable Azure, Microsoft 365, and AWS Associate Certifications are important advantage
    • Cisco Certified Network Associate (CCNA)
    • Cybersecurity-related certifications and training are an advantage.
    • Other industry certifications such as Cisco CCNA, Avaya, CompTIA Network+, CompTIA Security+, or ITIL.

Experience

• Extensive experience in direct user technical support and computer, network, and communication equipment troubleshooting are a distinct advantage
• Correctly applies knowledge of specialized IT discipline
• Five years of relevant experience administrating Windows computers, Office365 tools (e.g., Microsoft Outlook), and LAN/WAN Meraki networking environmen
• Proven experience supporting Office 365 and cloud-based solutions in AWS, Azure, and/or Microsoft
• Basic experience and/or knowledge in responding to cyber security incidents, vulnerability management, patch management, and security compliance daily tasks (e.g., NIST 800-53 cybersecurity standard and compliance framework).

Skills

• Discreet, details and clients-oriented, patient and willing to learn new things.
• Demonstrated analytical and problem-solving skills to address complex technical challenges.
• Excellent communication and interpersonal skills for effective collaboration and documentation.
• Exposure and understanding of existing, new and emerging technologies and processing environments.

Languages

REQUIRED

Fluency in both written and spoken English and French

DESIRABLE

Fluency in Kirundi (oral and written)

 Required competencies.

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioral indicators – Level 1

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared

goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM is committed to  creating a diverse and inclusive environment. Both internal  and external candidates can apply for this position. For the purposes of the vacant post, internal applicants are considered first-rank applicants.

Appointment will be subject to certification that the candidate is medically fit for appointment.

How to apply:

Interested candidates are invited to submit their applications to  jobsburundi@iom.int latest 18 July 2024.

In order for the applications to be considered valid, IOM only accepts applications with a cover letter not more than one page specifying the motivation for application, addressed to the Chief of Mission, International Organization for Migration (IOM) and with a subject line “SVN_2024_BI10_22 Information Technology Assistant.”

All applications should include a functional e-mail address, mobile numbers, copies of diploma and any other certificate, copy of national ID card and detailed Curriculum Vitae (CV).

Only shortlisted candidates will be contacted.

NO FEE: The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.

Posting period: From 04.07.2024 to 18.07.2024