Vacancy id

VAC-40921

Job title

VAC-40921 AAP Protection Assistant

Location

Tripoli

Apply by

16-Dec-2025

Start date

01-Jan-2026

Duration

6 months

Number of vacancies

1

Qualification

Bachelor degree or equivalent in in Political or Social Sciences, International

Relations, Development Studies, Migration Studies, Human Rights, Law or

related fields from an accredited academic institution with two years of relevant

professional experience. (essential).

Sector experience

Minimum of 2 year/s of demonstrable relevant experience in humanitarian field,

NGO or INGO (essential).

Geographical experience

Minimum of 1 year/s of experience in MENA (essential).

Languages

Fluent in Arabic (essential).
Fluent in English (essential).

CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently

operate in 35 countries and have approximately 11,500 staff members committed

to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical

 global initiatives across Humanitarian and Development sectors, and are now

strategically foraying into new industries, including Construction, Energy, and IT,

with a focus on high-risk regions.

Here’s a list of services we offer:

•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

Under the overall supervision of the Protection Officer, and the direct supervision

of the AAP Team Leader, the AAP Assistant will support the implementation of

Accountability to Affected Populations (AAP) activities. The incumbent will assist

in managing feedback mechanisms, facilitating community engagement, and

ensuring timely and appropriate follow-up of feedback and complaints in line with

 IOM’s AAP framework and data protection standards

Role objectives

Receive and record feedback, complaints, and inquiries from beneficiaries through

 the hotline / Call center and other communication channels, ensuring respectful and

professional interaction. 

2. Record, categorize, and update all feedback in the AAP database accurately and

confidentially, ensuring timely referral to relevant units. 

3. Support in organizing community meetings, focus group discussions, and join

outreach sessions to raise awareness about AAP mechanisms. 

4. Conduct regular collection and documentation of feedback from suggestion

boxes and other offline channels. 

5. Support administrative and logistical arrangements for AAP-related events,

awareness campaigns, and community consultations. 

6. Assist in the analysis of feedback trends and preparation of periodic reports to

 support program improvement. 

7. Maintain strict confidentiality of all sensitive information in accordance with

IOM data protection guidelines. 

8. Perform other related duties as may be assigned by the AAP Team Leader. 

Project reporting

AAP Team Leader 

·         

Key competencies

·        Inclusion and respect for diversity: Respects and promotes individual and cultural

·         differences. Encourages diversity and inclusion. 

·        Integrity and transparency: Maintains high ethical standards and acts in a manner

·        consistent with organizational principles/rules and standards of conduct. 

·        Professionalism: Demonstrates ability to work in a composed, competent and

·         committed manner and exercises careful judgment in meeting day-to-day challenges. 

·        Courage: Demonstrates willingness to take a stand on issues of importance. 

·        Empathy: Shows compassion for others, makes people feel safe, respected and

·        fairly treated. 

·        Teamwork: Develops and promotes effective collaboration within and across units

·         to achieve shared goals and optimize results .  

·        Delivering results: Produces and delivers quality results in a service-oriented and

·        timely manner. Is action oriented and committed to achieving agreed outcomes . 

·        Managing and sharing knowledge: Continuously seeks to learn, share knowledge

·        and innovate. 

·        Accountability: Takes ownership for achieving the Organization’s priorities and

·        assumes responsibility for own actions and delegated work. 

·        Communication: Encourages and contributes to clear and open communication.

·        Explains complex matters in an informative, inspiring and motivational way.  

Team management

No management responsibility for this role

Further information

·        Strong communication skills: Ability to interact respectfully and professionally

·         with beneficiaries, including handling sensitive feedback and complaints.  

·        Community engagement expertise: Skilled in organizing and facilitating focus group discussions, 

·        outreach sessions, and awareness campaigns.  

·        Data management and analysis: Proficient in recording, categorizing, and analyzing

·        feedback using databases and preparing reports to inform program improvements.  

·        Confidentiality and data protection: Demonstrates understanding and application

·        of data protection principles, especially when handling sensitive information.  

·        Organizational and multitasking abilities: Capable of managing multiple tasks

·        under pressure, with attention to detail and accuracy.  

·        Technological proficiency: Competent in using MS Office applications

·        (Word, Excel, Outlook) and other relevant digital tools for documentation and

·        reporting.  Problem-solving and initiative: Able to identify issues from community feedback and

·        propose constructive solutions.  

·        Team collaboration: Works effectively within a team environment, contributing to shared goals and

·        supporting colleagues.